Privacy Policy

Last updated: 2025-09-01

1. Introduction

We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your information when you use our website. It complies with the General Data Protection Regulation (“GDPR”) and other applicable data protection laws.

2. Data controller & contact information

The data controller responsible for processing your personal data is Picospark – Elecctro Solutions, Lda, hereinafter referred to as “Elecctro”.

Email: geral@elecctro.com

Telephone: +351 914 392 433

If you have any questions or complaints about this Privacy Policy or our data practices, you can contact Elecctro. You have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD) or your local supervisory authority.

3. Data we collect

When you use our website, we may collect the following types of personal data:

• Cookies and tracking data: IP address, browser type, operating system, device information, pages visited, time spent on pages and other analytical data.
• Contact form data: Name, email address, telephone number, company name and any information you provide in our contact forms.
• Transactional or lead generation data: Information you provide when requesting product details, demos or quotations.
• Newsletter subscription data: Email address.

4. Purpose and legal basis for processing

We process your personal data for specific purposes in line with data protection law. When you submit a contact form, we use your information to respond to your enquiry as part of providing our services or taking steps before entering into a contract. If you subscribe to our newsletter, we use your email address for marketing purposes based on your consent. We also rely on your consent to manage cookie preferences and gather analytics for non-essential cookies. To ensure website security and prevent fraud, we process certain data based on our legitimate interests. In some cases, we process your data to comply with legal obligations.

5. Cookies

We use cookies to enhance your browsing experience, analyse traffic and provide personalised content. You can manage your cookie preferences through our cookie consent tool at any time.

• Essential cookies: Required for the operation of the site.
• Analytics cookies: Help us improve website performance.
• Marketing cookies: Used to deliver targeted advertising.

6. Data storage and retention

We store personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Retention periods vary depending on the nature of the data:

• Cookie data: As per the duration set in the cookie settings.
• Contact form queries: For as long as necessary to fulfil its purpose, unless you request its deletion.
• Newsletter subscription: Until you unsubscribe.

7. Data sharing

We do not sell your personal data. We may share it with:

• Service providers, such as website hosting providers or marketing services.
• Legal or regulatory authorities when required by law.

All third-party service providers are bound by confidentiality and data protection obligations.

8. Your rights

You have the following rights under data protection law:

• Access to your personal data.
• Rectification of incorrect or incomplete data.
• Erasure of your data, or the “right to be forgotten”.
• Restriction of processing.
• Data portability.
• Withdrawal of consent, where processing is based on consent.
• Objection to processing based on legitimate interests or for direct marketing.

To exercise your rights, please contact us using the contact details provided in this page.

9. Security measures

We implement appropriate technical and organisational measures to protect personal data, including encryption, secure servers, access controls and regular security monitoring.

10. Changes to this policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.